Privacy Policy

At Textilia Creations Ltd., we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our online platform or interact with us. This policy is aligned with the General Data Protection Regulation (GDPR) and Irish data protection laws.

1. Information We Collect

Textilia Creations Ltd. collects various types of information, including:

• Personal Identification Information: When you express an interest in obtaining information about our products or services, participate in activities on our site, or otherwise contact us, we may collect personal information such as your name, company name, address, email address, and telephone number.
• Order and Transaction Information: Details related to products or services you purchase from us.
• Communication Data: Records of your correspondence with us, including emails and other communications related to customer support or inquiries.
• Technical Data: Information about your device, browser type, IP address, operating system, and browsing behaviour on our online platform. This may be collected automatically as you interact with our site.
• Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: Fulfill orders, manage accounts, and provide customer support related to our premium textile and home décor products.
• To Improve Our Services: Analyze usage trends to enhance our website, product offerings, and overall customer experience.
• Marketing and Communications: To send you updates, promotional materials, or information about new products and services that may be of interest to B2B clients such as interior designers, boutique hotels, and high-end décor retailers, provided you have consented to receive such communications.
• Security and Fraud Prevention: To maintain the security and integrity of our online platform and to detect and prevent fraud.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell your personal data to third parties. We may share information with:

• Service Providers: Trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our users, such as payment processors, shipping partners, and IT support. These parties are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: When required by law to do so, or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets. You will be notified via email or a prominent notice on our website of any change in ownership or uses of your personal information.

4. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided below.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technologies and methods. Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Cookies

Our online platform uses cookies to enhance your experience. Cookies are small data files placed on your device. We use cookies to understand how you interact with our site, to remember your preferences, and for analytics. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Textilia Creations Ltd.
23 Textile Lane, Industrial Park South
Dublin D24, Ireland